Customer Support

How do I download my digital purchase? Follow

All of your downloadable products that can be accessed from your account.

When you purchase a downloadable item from our store, you have unlimited access to your purchase and can download it as many times and as often as needed. Below are our download instructions for multiple different devices.

If you are having trouble opening your download, we recommend using the latest version of Adobe Reader for eBooks, digital magazine issues and patterns/projects
Get it here for free: https://get.adobe.com/reader/


For videos, we recommend using VLC Player. 
Here is the link to access VLC download for free:
http://www.videolan.org/

 

Download instructions vary upon which website you're using. Here is the list of our websites and download instruction:

 

Use these instructions to access and save your download to your computer:

  1. Click on URL link below to go to desired store site 
  2. Sign in with your email and password.
  3. Click on Welcome, (Your Name)! at the top right corner.
  4. On the left side of the screen is a list of options. Click on MY DOWNLOADABLE PRODUCTS.
  5. Underneath the Product Title will be the download link. Click the link to view the PDF or Video.
  6. To save your purchases to your computer please do the following: 
    *PC Users: Right click on the download link, select Save Link As (Firefox, Chrome) or Save Target As (Internet Explorer).
    *MAC Users: Hold the Ctrl button while clicking on the download link and select the option Save Link As (Safari).

  7. Save the download(s) to your Desktop, My Documents, or other favorite folder. Click Save.

 

For these sites:

https://www.interweave.com/store/ 

https://www.familytreemagazine.com/ 

 

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Use these instructions to access and save your download to your computer: 

  1. Click on URL link below to go to desired store site 
  2. Click on Sign In at the top right corner.
  3. Sign in with your email and password and click on Login.
  4. Mouse over My Content in the top right corner.
  5. Click on My Downloads.
  6. Underneath the Product Title will be the download link. Click the link to view the PDF or Video

  7. To save your purchases to your computer please do the following: 

    *PC Users:
    Right click on the download link, select Save Link As (Firefox, Chrome) or Save Target As (Internet Explorer).

    *MAC Users: Hold the Ctrl button while clicking on the download link and select the option Save Link As (Safari).

 

For these sites:

https://www.quiltingcompany.com/ 

https://www.artistsnetwork.com/ 

 

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Use these instructions to access and save your download to your computer: 

  1. Click on URL link below to go to desired store site 
  2. Click on My Account at the top right corner
  3. Sign in with your email and password
  4. On the left side of the screen click on My Downloadable Products
  5. Underneath the Product title will be the download link, click the link to view the PDF or Video
  6. To save your purchases to your computer please do the following:

    *PC Users: Right click on the download link, select Save Link As (Firefox, Chrome) or Save Target As (Internet Explorer

    *MAC Users: Hold the Ctrl button while clicking on the download link and select the option Save Link As (Safari)

  7. Save the download(s) to your “Desktop,” “My documents” or other favorite folder. Click Save

For these sites:

https://www.shopdeerhunting.com/ 

https://www.gardenershub.com/ 

https://www.krausebooks.com/ 

https://store.marthapullen.com/ 

http://www.mydesignshop.com/ 

http://www.shopnumismaster.com/ 

https://www.oldcarsbookstore.com/ 

https://www.shopatsky.com/ 

https://www.shopwoodworking.com/ 

https://www.writersdigestshop.com/ 

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