Customer Support

How do I access my course, workshop, or streaming video on my computer? Follow

Most of our courses are not downloadable and must be accessed via streaming while logged into your account. You have unlimited access to your course and can view it as many times and as often as needed.

You will have to allow pop ups on our website from your web browser. Many web browsers will display a small notification at the top of the page that reads popup blocked upon clicking Go to Course link. Click on this notification to enable popups on our site. This will allow you to view the course.

If you do not see this notification, you simply have to navigate to your web browser's settings and disable your popup blocker there, or choose to allow popups on our site.

For instructions on Chrome please click HERE


For courses on Apple mobile devices, such as iPad and iPhone, go into iPhone settings -> safari -> block popups and turn it off.
Then when you click on Go to Course from your device's internet browser app, you will be asked to allow popups for this site. Choose yes, and you should be good to go.

For courses on Android devices, you will be prompted to allow popups upon tapping "Go to Course." Tap to allow popups on our site

 

The instructions below are for the following sites: (other site instructions below)

https://www.interweave.com/store/ 

https://www.familytreemagazine.com/ 

 

To access course, workshop, or streaming video follow these instruction:

1) Click on Sign Up/Sign In at the top right corner.
2) Sign in with your email and password.
3) Click on Welcome, (Your Name)! at the top right corner.

4) On the left side of the screen click on MY Workshops.
5) Click Go To Course link to the far right of the course title. 

If nothing happens, verify that your pop-up blocker is off.

6) You will be taken to your Dashboard, where you will see your course listed.

7) Click on the button to the far right of the course title. It should either say Start Watching or Continue.

8) Click the Play button to start viewing the course.

 

If there are course materials available, they will be found under the Menu tab at the top of the viewing window.

 

To Access Course Materials:

1) Click on the Menu tab.

2) Click on Resources.

3) You will see the number of Files available for the course.

4) Click Files.

5) Click View/Download to the right of the file title to access it.

 

 

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The instructions below are for the following sites:

https://www.quiltingcompany.com/  

https://www.artistsnetwork.com/ 

 

To access course, workshop, or streaming video follow these instruction:

 

  1. Click on Sign In at the top right corner.
  2. Sign in with your email and password, and click on Login.
  3. Mouse over My Content in the top right corner.
  4. Click on My Workshops.
  5. Click Go to Course (or Video or Subscription) on the right side of the Title.

If nothing happens, verify that your pop-up blocker is off.

  1. You will be linked over to your Watch and Learn page, where you will see your course listed.

  2. Click on the teal button to the far right of the course title. It should either say Start Watching or Continue.
  3. Click the Play button to start viewing the course.


If there are course materials available, they will be found under the Menu tab at the top of the viewing window.

To Access Course Materials:

  1. Click on the Menu tab.
  2. Click on Resources.
  3. You will see the number of Files available for the course.
  4. Click Files.
  5. Click View/Download to the right of the file title to access it.

 

If you need further assistance, please contact us here

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